Recently, someone asked me what’s that mean when the term “Dedicated Software” is used. Many people think that, this is simply an application designed for a specific operating system, not available on a competitive platform. So, e.g. the application is dedicated to Android, because it is not available for iOS. This is not a proper definition of the term. Dedicated software is simply a program written on the individual order of an enterprise or institution, and closely tailored to their needs. These programs are not available for general use, they cannot be downloaded from the Internet or bought. Such software is installed only in the contracting authority’s infrastructure and serves to improve the work of its organization, or is designed to lead to specific goals – e.g. to bring savings by improving selected processes.

Should each company or institution order individual software written only for itself? This is not always justified. It is often enough to use popular sowtware or even open source software. However, in well-thought-out cases, dedicated software can provide measurable savings to the investor, and then it is worth considering his order – pure mathematics and hard economic calculus have a casting vote here.

For example, if the software can speed up the customer service process, and thus increase the number of people served daily, thereby increasing the company’s profits, its implementation will be justified. Another scenario assumes savings resulting from the possibility of using, thanks to dedicated software, existing resources that cannot be used by general-purpose software.